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Staff Ethics : The Deves Insurance Public Company Limited
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1. Loyalty and Devotion to Organization |
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The Deves Insurance Public Company Limited has established operations for many decades with origins dating back to 1947. The Company’s policy has been to conduct business with fairness and integrity towards success and growth and to promote lasting relationships and continued confidence from the public.
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The Company’s success is the result of faith and devotion of its staff through their common objective in building a stronger future. |
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All staff should work together to preserve and enhance the Company’s reputation for being a solid and successful establishment of quality and integrity.
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2. Honesty
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Insurance is a business of finance and services. It is based on the principle of “utmost honesty”, the very fundamental that leads to the confidence and trust of institutions and the general public.
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Staff should aim to safeguard public trust and confidence which have been earned through their honesty to themselves, to others and to the Company. |
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All staff are required to act with integrity and fairness. No member of staff shall solicit or accept payments or benefits either from customers or from other business contacts. |
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Moral Integrity |
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Moral standards refer to compassion, benevolence, joy in happiness of others, reasonableness, steadfastness and self-awareness. They also mean refraining from ill speech, ill thought, or ill action towards others.
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All staff should adhere to these moral principles in their day-to-day work. |
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4. Sense of Duty Towards Customers and Contacts |
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Support and confidence of customers and the public are crucial to the Company’s continued success. Quality of service has always been regarded as pivotal to the entire operation. All staff play an important role by recognizing their duty to :
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Provide quality services with sincerity and honesty. Always be ready to provide advice and support to customers when needed, even if the matter is not within his/her area of responsibility.
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Seek to understand customers’ needs and issues including studying of background information such as status, attitude, disposition, beliefs and culture etc. |
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Behave properly and respectably and help wherever possible to promote the Company’s reputation and image to the public. |
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5. Discipline |
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Discipline is essential for every unified community as it helps to strengthen teamwork. Staff should therefore maintain discipline by observing principles and regulations and respecting corporate values and culture.
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6. Perseverance and Knowledgeability |
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Staff should perform their duties with perseverance, devotion, forbearance and initiative. All staff are encouraged to enhance their knowledge both professionally and business-related by constantly keeping abreast of social, economic and political developments. Equally important is to familiarize themselves with the Company policies and plans as guidance for their effective performance.
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7. Use and Protection of Company Property
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Company’s property refers to all forms of property and asset, movable or immovable, technological data, professional knowledge, patent, copyright, confidential information as well as other intellectual property developed by and proprietary to the Company.
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All staff are responsible for protecting and maximizing the use of Company’s property by exercising sensible care and frugality. Under no circumstances, shall staff member :
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Disclose the Company’s confidential information. |
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Disclose to any third party, business plans and similar matters which are not intended to be made public.
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Misuse the Company’s property. |
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Use Company’s property for personal gain or for competitors’ advantage. |