Management Code of Conduct
The Code sets professional standards of conduct required of members of the Company Management for all their dealings and behaviour at work.
Dealings with Shareholders
	Conduct duties with highest integrity and fairness to all shareholders, so as to achieve maximum benefits to overall shareholder’s wealth.
	Manage with prudence and careful judgement to safeguard shareholders’ interests.
	Perform duties by adopting best practices and applying to the fullest the skills and competencies in management.
	Take all reasonable measures to protect all forms of the Company’s assets against damage or loss.
	Ensure regular, complete and accurate reporting of the Company’s performance. Communicate to all shareholders future positions and policies, prospects, both positive and negative factors and other supporting information.
	Shall not seek personal or any other party’s gain by divulging or making use of any proprietary information which is not generally available to the public.
	Shall under no circumstances disclose the Company’s confidential information to any third party, and in particular to a competitor.
	Must avoid any activity which can give rise to potential conflict with the Company’s interests.
Dealings with Employees
	Ensure a fair and equitable remuneration package for all employees.
	Provide a safe and healthy work environment and maintain safety procedures.
	Establish a proper human resources management function with responsibilities for external and internal recruitment and for ensuring a clear and fair system of reward/recognition based on staff’s knowledge, competencies and performance.
	Foster an open working atmosphere where employees’ views and suggestions on work/professional issues are encouraged.
	Provide opportunities for continual training and development to all members of staff.
	Ensure full conformity to all employment related laws and regulations.
	Avoid any unfair management or treatment which may affect any employee’s job security or may pose threat to employee’s spirits and morale.
	Be sincere and polite to all employees and respect diversity.
	Responsible for communicating the purpose of and the standards required by Corporate Ethics and Code of Conduct and for explaining the importance of all employees’ role as well as ensuring consistent adherence.
Dealings with Customers
	Deliver superior services and products that meet customers needs.
	Maintain operations under quality service standards system, while continually strive to provide better services.
	Provide complete and factual information on all products and services for the benefits of customers.
	In any presentation, take care not to allow misleading interpretation by customers concerning any product or service.
	Set up an effective customer service function to handle complaints and to ensure prompt response to customers.
	Maintain strictest confidentiality of customer information.
	Endeavour to reduce costs while maintaining quality standards so as to provide higher benefits to customers.
	Keep strictly to all obligations and meet all terms agreed with customers. In instances where difficulty in fulfilling any condition is anticipated, inform the customer as soon as possible in advance in order to clarify and discuss solutions.
	Allow no excessive charging for product or service, or setting unfair business terms.
Dealings with Suppliers/Creditors
	No staff shall solicit, accept or offer any advantage of dishonest means to any supplier and/or creditor.
	If difficulty in meeting any obligation is foreseen, inform the creditor immediately in advance to agree solutions.
	In the event where there is information of any soliciting, accepting or giving improper payment arising, the manager concerned must disclose such information to the supplier/creditor to discuss and agree the best solutions as soon as possible.
	Abide by all provisions under contract with creditors.
Dealings with Competitors
	Conduct business within principle of honest competition.
	Must not seek to obtain confidential information of competitors by dishonest or improper means e.g. by offering payments to competitor’s employee.
	Avoid any action which may damage competitors’ reputation, such as unfounded statement or claim.
Dealings with Society/Communities
	Avoid any activity that may cause adverse impact to nature and environment.
	Contribute regularly to all activities that bring prosperity to the society.
	Continually foster shared sense of social responsibility amongst staff.
	Ensure strict compliance with all applicable laws and that overall operation meets requirements of regulators.
	Avoid help or support to any act/attempt of nonconformity to laws or regulations.
	Maintain cooperation and constructive relations with regulators and disclose compliance or non-compliance to the office concerned.
	Prohibit the use of or participation in bribery or corruption, and the use of own position in the Company to obtain personal gain or advantage.